 |
|
|
| 1. |
|
How does RISIS inform me when my order has been sent for delivery? |
| |
|
We will send you an email to notify you that your order has been sent. For overseas orders, the email will contain your airway bill number, which can be used to check the status of your order. |
| |
|
|
| 2. |
|
How many days will it take for RISIS to deliver my order? |
| |
|
You will receive your order within 5 working days of receiving notification. For deliveries out of Singapore, please take note that additional time may be incurred during customs delay or transit. |
| |
|
|
| 3. |
|
How do I track the delivery status of my order? |
| |
|
For deliveries within Singapore, you can send us an email using the option Contact Us.
For deliveries out of Singapore, you can visit the Federal Express website to check the status of the delivery or access it via the link in our website, which can be located in Shipping. You will need your airway bill number which is available in the notification email. |
| |
|
|
| 4. |
|
What should I do if my order does not arrive? |
| |
|
You can contact us at (65) 6742 0002 or orders@risis.com.sg. Alternatively, for deliveries out of Singapore, you can contact Federal Express and check on the status of your delivery. |
| |
|
|
| 5. |
|
Can I deliver my order to another address apart from my mailing address? |
| |
|
Yes. You can deliver to another address by indicating the destination during check out by selecting Deliver to mailing address below. |
| |
|
|
| 6. |
|
Which are the destinations that RISIS deliver to? |
| |
|
You can find out the list of destinations by selecting Shipping after which select Delivery Destinations. |
| |
|
|
| 7. |
|
Can I still place an order if the destination I wish to deliver to is not included in the list of selected destinations? |
| |
|
You can contact us at (65) 6742 0002 or use the option Contact Us and request for a special delivery. Please take in the consideration that delivery to other destinations is under the decision and sole discretion of the company. |
| |
|
|
| 8. |
|
What are Out of Delivery Areas (ODAs)? |
|
|
Out of Delivery Areas refers to addresses that are not easily accessible by normal means of transport. |
| |
|
|
| 9. |
|
How do I know if my destination is considered as an Out of Delivery Area (ODA)? |
| |
|
We will send you an email to inform you that the destination is considered an Out of Delivery Area. |
| |
|
|
| 10. |
|
Do I have to pay for taxes and other duty charges incurred during delivery? |
| |
|
Yes. Taxes and duty charges incurred during delivery will be borne by the recipient of the delivery. |
| |
|
|
| |
|
^Back to top |
| |
|
|
| 11. |
|
How do I pay for taxes and other duty charges incurred during delivery? |
| |
|
Upon receiving of the delivered order, amount incurred will be collected from the recipient. |
| |
|
|
12. |
|
What is considered as a lifestyle item? |
| |
|
Lifestyle items refer to RISIS merchandise that does not fall into the categories of accessories or figurines. They are items such as chopsticks, wine charms and fruit picks. |
| |
|
|
| 13. |
|
How do I know the size of the figurine that I have ordered? |
| |
|
The dimensions and weight of the figurine will be shown in the product information. |
| |
|
|
| 14. |
|
What is the delivery charge for an accessory? |
| |
|
For deliveries within Singapore, the delivery charge is SGD 9.00 per delivery.
For deliveries out of Singapore, the delivery charges are listed below. |
| |
|
|
| |
|
| Malaysia |
SGD 13.34 |
| Indonesia, Hong Kong, Jakarta, Manila, South Korea, Taiwan and Thailand |
SGD 16.54 |
| Australia, Brunei, China, Japan, New Zealand |
SGD 20.95 |
| Canada and USA |
SGD 25.73 |
| Belgium, France, Germany, Ireland, Italy, Holland, Switzerland and United Kingdom |
SGD 26.83 |
| Denmark, Spain and Sweden |
SGD 36.23 |
|
| |
|
|
| 15. |
|
What is the delivery charge for a figurine? |
| |
|
|
| |
|
| Malaysia |
SGD 17.28 per kg |
| Indonesia, Hong Kong, Jakarta, Manila, South Korea, Taiwan and Thailand |
SGD 20.03 per kg |
| Australia, Brunei, China, Japan, New Zealand |
SGD 27.01 per kg |
| Canada and USA |
SGD 29.90 per kg |
| Belgium, France, Germany, Ireland, Italy, Holland, Switzerland and United Kingdom |
SGD 30.96 per kg |
| Denmark, Spain and Sweden |
SGD 50.72 per kg |
|
| |
|
|
| 16. |
|
What is the delivery charge for a lifestyle item? |
| |
|
For deliveries within Singapore, the delivery charge is SGD 9.00 per delivery.
For deliveries out of Singapore, the delivery charges are listed below. |
| |
|
|
| |
|
| Malaysia |
SGD 13.34 |
| Indonesia, Hong Kong, Jakarta, Manila, South Korea, Taiwan and Thailand |
SGD 16.54 |
| Australia, Brunei, China, Japan, New Zealand |
SGD 20.95 |
| Canada and USA |
SGD 25.73 |
| Belgium, France, Germany, Ireland, Italy, Holland, Switzerland and United Kingdom |
SGD 26.83 |
| Denmark, Spain and Sweden |
SGD 36.23 |
|
| |
|
|
| 17. |
|
What is the delivery charge for multiple accessories? |
| |
|
Delivery for multiple accessories in an order is charged by per delivery regardless of the amount of accessories in the order.
E.g. A delivery of for an order of accessories to Australia is SGD 20.95 less of the amount of accessories. |
| |
|
|
| 18. |
|
What is the delivery charge for multiple figurines? |
| |
|
For deliveries within Singapore, the delivery charge is SGD 9.00 per delivery.
For deliveries out of Singapore, the delivery charge is based on the total weight of the number of figurines in the order.
It is computed in this manner: total weight X rate per kilogram or minimum 1 kg, whichever is greater. .
(1 kilogram = 2.2 pound) |
| |
|
|
| 19. |
|
What is the delivery charge for multiple lifestyle items? |
| |
|
elivery for multiple lifestyle items in an order is charged by per delivery regardless of the amount of items in the order.
E.g. A delivery of for an order of lifestyle items to Australia is SGD 20.95 regardless of the amount of lifestyle items. |
| |
|
|
| 20. |
|
What is the delivery charge for a set of figurines and accessories? |
| |
|
For deliveries within Singapore, the delivery charge is SGD 9.00 per delivery.
For deliveries out of Singapore, the delivery charge is based on the total weight of the number of figurines in the order regardless of the amount of accessories in the order.
It is computed in this manner: total weight X rate per kilogram or minimum 1 kg, whichever is greater.
(1 kilogram = 2.2 pound) |
| |
|
|
